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Frequently Asked Questions

  • Getting Started
  • Trust and Safety
  • Payments
  • Booking and Cleaning Services
  • Other Top Questions
faq for customers

4 results for "pay"

How does Joyclean work?

Joyclean uses the power of technology to provide an easy, efficient, and dare-we-say fun way for people to find, order, and pay for professional cleaning services.

What locations do you serve?

Right now, we serve Manhattan and parts of Brooklyn and Queens. We're also getting started out West, in parts of Nevada. We're growing fast, so keep checking our website for the latest updates.

How does Joyclean work for cleaning pros?

Joyclean provides a revolutionary new way for cleaners to grow their businesses and make more money. With Joyclean, you can build a network of customers, while controlling your own schedule and being your own boss.

How long does the application process take?

Applying is simple! Most people can answer all the application questions in little more than five minutes. You can do it while sitting on your couch! We will get in touch with you after we complete the background check.

How do I apply and what documents do I need?

You can apply at home or anyplace where there’s an internet connection. You’ll need access to a smartphone or a tablet that has a camera. You’ll also need identification – a passport, or a driver’s license, or a government-issued ID (but no school IDs or government benefit cards). During the application process, we’ll ask you to take a picture of your ID and upload it so we can verify your identity. We’ll also ask for basic personal information, ask about your past cleaning experience, and ask for your Social Security number, which we need to do a background check.

How are pay rates determined?

You decide how much you want to charge per hour. When deciding on your fee, be sure to factor in any costs that you may have, such as costs for cleaning supplies and transportation to jobs. Joyclean’s fee is 15% of your total fee for the job. If you have authorized a discount, then the Joyclean fee will be calculated based on your fee after the discount has been subtracted.

How do I let potential customers know when I’m available?

Joyclean gives you total control over your schedule. You can set up the dates and times you want to work while you are registering. You can change that information at any time by going to the My Availability screen.

How much will I earn using Joyclean?

How much you earn is totally up to you! It depends on what prices you set and how much you want to work.

How do I contact Joyclean?

We'd love to hear from you! Send us email at, or leave a chat message on our website.

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